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Insight for Payment Processing Professionals

Why Financial Institutions Need to Become Strategic Partners

What does it mean to be strategic? We often use that word, strategic, and most people have an idea what it means; something like “its really important to an entity or an outcome”.

What Value is a Solution if You Keep it a Secret?

There was an article recently published by The Financial Brand that was focused on where Small to Medium Businesses (SMBs) receive banking services; and it really caught my attention and got me thinking. The story highlights that while SMBs have unique needs and represent a significantly important customer segment, there is still a disconnect between the services that SMBs desire and the services those SMBs perceive that many FIs provide.

Windy City Summit 2018 Delivers Clear Skies and Great Minds

The Treasury Management Association of Chicago could not have picked a better week for the Windy City Summit. The weather was perfect, there was an abundance of sessions to choose from, and even a celebrity guest!

Innovate From Below

As I talk with business leaders, it is interesting to me that many C Suite executives do not consider innovation across the entire organization to be a priority. And this is not just an “old school” mentality, I recently spoke with a Gen X executive who stated flat out that he was “not interested” in doing innovation workshops for the whole staff.

Thoughts on NACHA Payments 2018 Conference

Well, it’s Wednesday morning and that means the two fast and furious days of exhibitor hall activity at the NACHA Payments Conference have ended. This year’s conference was in San Diego, a favorite destination for attendees. As always, NACHA put on a well-run, professional conference. While there is always the issue of speakers who want to promote their products more than educate their attendees, overall I heard good reports from attendees who attended sessions.