(281) 504-8000

Frequently Asked Questions

Q. What are the password requirements?

A.  ClearNetwork requires a password that is at least 8 characters that contains one upper case letter, one lower case letter, one number and a special character.

Q. What are your support hours?

A. Support for ClearNetwork and all payment Apps running in the Clearingworks Ecosystem is available on a 24/7 basis by sending email to support@usdataworks.com or by calling toll-free to 1-888-254-8821.

Q. Are there any restrictions to the number of banks participating in the clearing network?

A. No. We support networks that are clear to a few major upstream correspondents, as well as a few thousand in-network banks. Regardless of the number of banks in your network, ClearNetwork can assure your bank meets all scheduled clearing deadlines through our highly scalable solution.

Q. Do you handle all types of Image Cash Letter files and formats?

A. Yes. Since we clear to all major banks, the Federal Reserve Banks, other clearing networks, and over 700 regional financial institutions, we can handle all types of cash letter files formats and file transfer requirements.