Cabela's is a leading specialty retailer, and the world's largest direct marketer, of hunting, fishing, camping, and related outdoor merchandise. Since the company's founding in 1961, Cabela's® has grown to become one of the most well-known outdoor recreation brands in the world, and has long been recognized as the World's Foremost Outfitter®. Cabela's World's Foremost Bank offers and services the Cabela's CLUB Visa card.
Cabela's CLUB Visa was adding many new members in support of new Cabela's store locations. The existing in-house lockbox system was unable to keep up with the volume and the flexbility required for processing both check payments, as well as online payments and in-store payments. The time required to process payments was increasing, putting bank deposit deadlines at risk. Additionally, the payment processing operators were always complaining about the quirks in the system.
The World's Foremost Bank (WFB) faced a choice of investing in customizing the old technology that they had or moving towards a new method of processing, one that allowed easy growth and expansion. The choice was clear.
After reviewing the options carefully, Cabela's WFB selected the Clearingworks Lockbox App delivered in the private cloud. Clearingworks Lockbox had the flexibility needed to keep pace with the rapidly expanding retailer and growing number of CLUB card members.
Other key decision factors:
After implementing the Clearingworks Lockbox App, processing times substantially decreased and the payment processing operators expressed a greater satisfaction in their job. The payment processing schedule was more predictable and Cabela's WFB was consistently able to meet bank deposit deadlines with ease.
As the volumes continue to grow over time, Cabela's continues to pay a predictable subscription fee for the Clearingworks Lockbox App.
In addtion, a new Clearingworks App was added to support the collection of in-store payments that are received at all of the Cabela's retaill locations. This is a feature Cabela's customers had been asking for, but the previous remittance system was unable to accomodate. THe Clearingworks App's architecture made is easy to add in-store payments to the existing Clearingworks Lockbox App. All Cabela's locations are able to offer this service in under 30 days, futher illustrating the power and flexibility of the Clearingworks cloud ecosystem.